COOL Water

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How to place order online?

How to download and place order with Quick Order QR Code?

How to place order with Invoice QR Code?

What is online order cut off time?

Our order cut off time for online and telephone orders is 17:00 on working days for next delivery schedule.

Our CS center working hours are 09:00-17:00 Monday-Friday, 09:00-12:00 Sat (except Sunday and public holidays).

How to request invoice copy?

How to download Monthly Statement?

How can I check return bottle & crate balance?

How to amend or cancel my scheduled order?

How to submit a product replacement request?

How can I update profile?

How can I update delivery or billing information?

What should I do if I have forgotten my password?

Application for Change of company / customer name (Cash Account Only)

Application for Change of company / customer name (Credit Account Only)

Application for Change of Delivery / Billing Address

Government Account Application / Change Information Form (Government Users Only)

Cool Water FAQ